FULL MANAGED SERVICE SHARED MANAGED SERVICE DEDICATED SECURITY MANAGER CHECK POINT PRODUCT SUPPORT GUARANTEED SERVICE STANDARDS TECHNICAL INFRASTRUCTURE WHICH SERVICE IS RIGHT FOR YOU? SERVICE IMPLEMENTATION

Dataway Gold Check Point Product Support This support package provides technical support during regular business hours for Check Point products for one full year. This is an advisory support package geared toward clients who have a simple security infrastructure and have completed Dataway Security Training. Gold Check Point Product Support Features Include: Direct phone and email access to technical specialists for problem resolution, bug reporting, documentation clarification and technical guidance on normal business days, Monday through Friday, 8:00 am to 5:00 pm local time. A guarantee that each issue will be assigned to an agent within 4 hours of receipt. Access to SecureKnowledge, Check Point's online knowledge base that includes support documents, FAQs, installation information, and documentation for download and over 2000 quality reviewed solutions. Check Point Support Services news updates by registering for the Support Announcement PUSH mailing list. Gold Support must be purchased and registered for each Check Point product. Dataway Gold Check Point Product Support Features do not Include: Active monitoring of your security devices. Ongoing administration and management. 24 x 7 x 365 support by certified Dataway personnel. Active troubleshooting on your machines by certified Dataway personnel. If you would like more information about Dataway's Managed Security Services, or would like to schedule a requirements assessment session, please email our sales team at sales@dataway.com or call 415.882.8700. You may also fill out our online requirements assessment form.

phone: 415.882.8700 or: email