FULL MANAGED SERVICE SHARED MANAGED SERVICE DEDICATED SECURITY MANAGER CHECK POINT PRODUCT SUPPORT GUARANTEED SERVICE STANDARDS TECHNICAL INFRASTRUCTURE WHICH SERVICE IS RIGHT FOR YOU? SERVICE IMPLEMENTATION

A 24 x 7 x 365 Dedicated Certified Security Manager With either the Full Managed Service or Shared Managed Service, you have the option of including a dedicated Dataway Security Manager assigned to your company. The Dedicated Security Manager is a senior Dataway Support Engineer who has overall responsibility for responding to and resolving any network security concerns you may have. The Dedicated Security Manager is available to you at all times. Since your corporate security is always affecting you 24 x 7 x 365, your Dataway Dedicated Security Manager is available to you 24 x 7 x 365... any time you need him or her. The Dedicated Security Manager's duties include overall responsibility for your support tickets and overall satisfaction. This entails: Reviewing your open tickets daily and providing pointers and feedback to the Dataway support engineers working the issues. Providing reports on tickets opened and interpreting those reports for you. Taking control over critical issues whenever necessary. Available for regularly scheduled conference calls with you with the objective of prioritizing all open tickets and providing feedback on the overall status. Sending you monthly reports summarizing the type of tickets opened by your company, so they can be aware of the kinds of issues they are encountering. If you would like more information about Dataway's Managed Security Services, or would like to schedule a requirements assessment session, please email our sales team at sales@dataway.com or call 415.882.8700. You may also fill out our online requirements assessment form.

phone: 415.882.8700 or: email