FULL MANAGED SERVICE SHARED MANAGED SERVICE DEDICATED SECURITY MANAGER CHECK POINT PRODUCT SUPPORT GUARANTEED SERVICE STANDARDS TECHNICAL INFRASTRUCTURE WHICH SERVICE IS RIGHT FOR YOU? SERVICE IMPLEMENTATION

Dataway Full Managed Service Dataway's Full Managed Service provides the most complete package of network monitoring, proactive troubleshooting and support, and full outsourced administration and management. Under this plan, we take care of everything. We will manage your firewall and related hardware and software security options. We maintain multiple redundant T3 and T1 connections to the Internet and to your private networks to provide you with the highest levels of support. Our security engineers monitor network connections and firewall logs for signs of unauthorized probes of client's networks. The firewall alerts are logged and appropriate actions taken. This level of support is provided for clients with more complex and costly security infrastructures where bulletproof security is key and downtime is not an option. Features and Benefits Include: A comprehensive Service Level Agreement (SLA) that focuses on setting processes and defining performance standards that covers every aspect of your security infrastructure (emergencies, changing routes, adding users etc.). The ongoing maintenance of a customized security policy for your organization. The security policy is managed through a National Computer Security Association (NCSA) approved encrypted channel. Proprietary methodologies to ensure consistency, accuracy and clarity in the ongoing management and maintenance of your security infrastructure, despite personnel and/or structural changes within your organization or within the Dataway organization. This includes change control, documentation, version control and ticket reports and proprietary Dataway scripts. Emergency response to alerts within clearly defined time parameters. Nightly configuration backup to ensure disaster recovery. Proactive security patching. Routine security maintenance including policy review and password sweeps. As is mandated by the Dataway Process, all critical problems are prioritized for timely resolution and specific dates and times for successful task completion are set. If you would like more information about Dataway's Managed Security Services, or would like to schedule a requirements assessment session, please email our sales team at sales@dataway.com or call 415.882.8700. You may also fill out our online requirements assessment form.

phone: 415.882.8700 or: email