FULL MANAGED SERVICE SHARED MANAGED SERVICE DEDICATED SECURITY MANAGER CHECK POINT PRODUCT SUPPORT GUARANTEED SERVICE STANDARDS TECHNICAL INFRASTRUCTURE WHICH SERVICE IS RIGHT FOR YOU? SERVICE IMPLEMENTATION

Guaranteed Standards of Performance Clients that leverage Dataway’s broad knowledge, methodologies and experience in security and networking can expect state-of-the-art implementations that deliver security, reliability, and high performance. Dataway provides all clients with clearly defined Service Level Agreements that guarantee service quality and accountability. Dataway has standardized it's entire business operations based on incredibly detailed processes. These processes were not created ad-hoc, but rather through years of experience implementing and managing secure networks to significant organizations world-wide. Our complete adherence to the "Data Way" ensures that you not only receive the highest level of technical expertise but that you also receive the highest levels of customer service. Here are some examples of our high customer service performance standards: On a 24 x 7 x 365 basis, all emails will be responded to within 30 minutes. When a client calls the support line with an emergency during the weekend, the client will be asked to leave a voice mail. This voice mail is automatically forwarded to a Senior Engineer. Should the engineer fail to respond, the Support Manager is paged 1 minute later. This process occurs every single minute till both the CTO & CEO of Dataway are notified. As you can tell, we're as fanatical about securing your network as we are in ensuring you are provided with the highest level of customer service imaginable. If you would like more information about Dataway's Managed Security Services, or would like to schedule a requirements assessment session, please email our sales team at sales@dataway.com or call 415.882.8700. You may also fill out our online requirements assessment form.

phone: 415.882.8700 or: email