FULL MANAGED SERVICE SHARED MANAGED SERVICE DEDICATED SECURITY MANAGER CHECK POINT PRODUCT SUPPORT GUARANTEED SERVICE STANDARDS TECHNICAL INFRASTRUCTURE WHICH SERVICE IS RIGHT FOR YOU? SERVICE IMPLEMENTATION

Dataway Shared Managed Service This option is geared toward clients with an existing security staff who will manage their firewall but are looking for an "Insurance Policy" to guard against extensive downtime. This service is similar to Full Managed Services in that it is 24x7. However, it is reactive, not proactive. Clients looking for full, proactive monitoring and support should purchase the Full Managed Service. When you are faced with a critical situation and would like backup support you can call Dataway 24 x 7, and our certified security experts will troubleshoot the problem with you. Features and Benefits Include: A comprehensive Service Level Agreement (SLA), with tightly defined response times. 24 x 7 x 365 response to network down emergencies. All network access points are managed centrally via strongly authenticated encrypted channels. Proprietary network security methodologies ensure consistency, accuracy and clarity in the ongoing troubleshooting of customer issues and communication thereof. Quarterly policy review and proactive patching as required. Quarterly network review and change control documentation. Requirements Include: Dataway must have built the client's security infrastructure. Client must assign at least two Network Security Contacts. The Network Security Contact must attend software security training and have a minimal level of security engineering experience. The client must also attend Check Point training and Stonebeat training where necessary. The Network Security Contact must attend a monthly 2 hour documentation section to communicate current network status and policy changes. Client must be responsible for maintaining updated documentation and network maps. Client is responsible for delivering updated documentation to Dataway whenever changes occur. If you would like more information about Dataway's Managed Security Services, or would like to schedule a requirements assessment session, please email our sales team at sales@dataway.com or call 415.882.8700. You may also fill out our online requirements assessment form.

phone: 415.882.8700 or: email