FULL MANAGED SERVICE SHARED MANAGED SERVICE DEDICATED SECURITY MANAGER CHECK POINT PRODUCT SUPPORT GUARANTEED SERVICE STANDARDS TECHNICAL INFRASTRUCTURE WHICH SERVICE IS RIGHT FOR YOU? SERVICE IMPLEMENTATION

Which Dataway Managed Service is Right for You? Can't decide which Dataway Managed Security Service option is right for you? These comparison charts highlight the key differences between our Full Managed Service and the Shared Managed Service. Monitoring With both the Shared and Full Managed Services, all monitoring and management services are 24x7. Service Full Managed Service Shared Managed Service Firewall availability monitoring Yes No CPU load monitoring Yes No Firewall load monitoring Yes No Disk utilization monitoring Yes No Memory monitoring Yes No Mail spool monitoring Yes No Ethernet link status monitoring Yes No Border router failure router monitoring Yes No Router bandwidth monitoring Yes No Incident and alarm response Yes No Real time log analysis (CPMAD – malicious activity identification) Yes No Customer notification of alerts Yes No On site monitoring agent for VPN tunnel monitoring Optional No Platform dependencies mean that not all of the above monitoring services may be available for your implementation. Please contact your Dataway sales representative for more information about platform dependencies. Administration and Management Service Full Managed Service Shared Managed Service Policy adds and changes Yes No Route adds and changes Yes No Policy / route change customer notification(email) Yes No Weekly firewall configuration archiving Yes Yes Firewall configuration restoration (up to 2 restorations per year) Yes Optional* Firewall patches and upgrades (notification and application of upgrade) Yes Optional* OS patches and upgrades Yes Optional* Upgrade and patch advisories N/A** Yes Customer policy secure read access Yes Yes Customer policy secure write access No Yes Customer log file access (current logs) Yes Yes Management of licenses (IP address limits) Yes No Management of licenses (software subscription expiration) Yes Yes User administration for up to 20 users (Per user charge applies for additional user) Yes No Access to informed expertise on your environment Yes Yes Immediate access to customer network for troubleshooting Yes Yes Emergency response, third level support, security advice Yes Yes Access to informed expertise on your VPN environment Yes Yes Immediate access to customer network and VPN gateways for troubleshooting purpose by Security team Yes Yes Emergency response, third level support, security advice Yes Yes WAN Router Support Optional* Optional* * Additional fees may apply. ** Performed by Dataway engineers If you would like more information about Dataway's Managed Security Services, or would like to schedule a requirements assessment session, please email our sales team at sales@dataway.com or call 415.882.8700. You may also fill out our online requirements assessment form.

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